The healthcare industry is talking about coding in ICD-10 right now. It is a tough topic to talk about since it is so new. Most physicians and healthcare providers do not understand how ICD-10 works. It is complicated for people that know and understand ICD-9 and it becomes even more complicated when talking about ICD-10. It is a situation in which many people are asking questions. If you have a medical billing company and are outsourcing your work, how should you address clients that call you and say, \”Why doesn\’t this particular code work?\” This is a common question that is asked by both experts and non-experts alike.
Most clients ask questions such as, \”How do I know if my claims are being accurately processed? When can I see a check on a particular claim? Are you working on my past claims that got rejected before I started using your services? How do I know that you are certified in ICD-10?\” These are just some of the questions that you may be asked. Clients often want to feel secure with your business. It is never easy to get answers to claims. The correct response to this question is, we will handle all of our client\’s claims on a regular basis.
Clients often have questions about the changes with ICD-10. In order to make it easier for them to understand, it is important to have a small pamphlet ready to go that you can send to a client that is asking questions about this type of coding. Clients will often address you with their own questions and have you talking about your work with them. Most clients today will tell you that they are outsourced their billing to you because their own in house billers are getting low revenues on their claims. The #1 reason why a medical practice would outsource their claims is if they are getting low reimbursements on their claims. Most doctor\’s report losing 20% to over 30% of their claims each year.
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When you first retain your clients, it is important that you let them know what you will do for them and not do. Clients are often more prone to asking questions in order to receive answers. If you have a small office and cannot take calls because of your pressed time schedule, it is important to put it in writing. Once a contract is drawn between you and the client, it is necessary to stick to it. Clients will often understand if something is in writing rather than in words.
Our organization has a medical billing coding program that is good for our customers. We have many customers that are already seeing a 30% increase in their profits because of our services. A lot of medical billing and codeing company\’s work in ICD-10 coding.