First off I would like to thank everyone who has supported us over the last year or so especially for our retail, restaurant & other similar customers who have joined/subscribed to our social WiFi program.
The following information should be checked and documented for future support or if you DNS information or other network information has changed.
When you receive your hardware please review the package and make sure the box has not been crushed oropened. Please take a picture of the box prior to opening it and contact us ASAP. The first thing you should do is open the box, read the quick start guide which goes over the ports and the configuration. If you ordered your own hardware from another vendor we will email you your access code and firmware and instructions to upgrade the firmware for the social wifi sensor or hardware. If you ordered a bundled package from us the firmware will already be preloaded and tested in our social wifi environment.
If you are having issues with the social wifi hardware you may need to reset it to catch the latest firmware. Here are the steps to do so
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If your wondering which package they select its usually the standard starter package with the added upgrade content filtering. The next most popular social WiFi hardware is the Meraki MR series enterprise cloud sensor or access point. This by far the most popular option as Meraki’s features and cloud based solution is amazing. Cisco offers a very high % of uptime so you’ll rarely every see their data line or connection fail. We still support other hardware such as Netgear, Dlink, Ruckus, Cisco and many more hardware sensor or Aps for your social WiFi solution.
If your not going with a wireless site survey, the next best thing to download is a free tool such as meta geeks free tool that will show you your RSSI and SNR strength. Your threshold for RSSI should be around -70 to -75 and SNR always above 25. For more best practices on signal and coverage and hardware recommendations for your social WiFi network please stay tuned to my next article.
Verify with Connectsim.ca to make sure your social wifi hardware has the latest firmware, we provide all social wifi services and updates on our compatible devices Social WiFi Hardware Vendors