Choosing the Right Help Desk Software
As IT managers and Help Desk directors know, configuring and maintaining a healthy help desk environment is not easy, it takes a great effort coupled with a good help desk software application. the first step in the process is identifying your needs, and the resources you have available to cover such need. for example, if you are setting up a help desk system for a small group of people, then an open source help desk application should suffice, but if you are implementing a help desk for a large group of people such a college or hospital, then you should invest on a more sophisticated help desk application.