anyone who has gone through the painstaking process of setting up a help desk system know that setting up a help desk support department is not easy, it is great think through process that involve researching, and implementing the right software for the task. the first step often taking when setting up a help desk system is discovering the needs, and resources available to accomplish such task. sometimes the need is only to support a handful of people, in this scenario a free help desk software of an open source script can do the job. in other occasions the need requires to support hundreds of people, on that regard robust well supported help desk software is recommended.
features that a basic help desk software should include are:
1. Easy to setup and maintain ” you dont want to spend too much time on upgrades or database maintenance etc. you want a software that integrates all this in an easy to use interface.
2. an easy GUI ” when software is bloated users and staff have a hard time finding things ” this raise their blood level making them less tolerable to problems.
3. it needs to provide various way to facilitate communication between users and staff ” email, web form and phone are some of the options.
4. be able keep history. the application should be able to keep a database of active, completed, and new tickets. this will help you find trends.
5. have a good reporting feature ” you need this to identify issues
6. keep an asset inventory for active users ” this will help technician troubleshoot problems faster
Most best prices on sildenafil males suffering from Erectile dysfunction has come up an ordinary condition among young as well as men in other countries. Healthy sexual life can avail great life to the viagra online prescription couple. There are also certain bounds which buy levitra are signed by the patients before utilizing medicines. Others do gain erection sometimes but viagra pfizer online lose it at other times. 7. have the option for technicians to be able to access user computers remotely ” this is not an absolutely, but it becomes handy when users need assistance right away.
Nowadays most help desk software applications provide these features, but to guaranty that you will get the best software to cover your needs, spend sometime demoing and reviewing as many applications as possible ” this will insure surprises in the future when it comes to scalability and expandability.
to setup a help desk system follow the next steps:
1. think about what you will need, and how much money can afford before implementing your help desk system. some of the things you need to think about before implementing your help system are, the amount of people you will need to support, the medium your users and technicians will use to communication? the geographical location or your users? then you will find out if you have the money enough to afford a commercial help desk application, or get an open source, or free one. the answers need to be clear for these questions before advancing to the next step.
2. Think about scalability. when researching your help desk application make sure the developer offer a good support, or if the application you choose is open source, make sure is active and in development. you dont want to be using a software that has been abandoned by its creator, or become incomparable with new operating systems.
3. now comes the time to find the help desk software. how will you go with the process of finding the right software? let me give you a hint of what many people do. they Open their browser and type on Google Help Desk Software and read the few top results and make their decision on that. dont do that, take your time, review and demo the vast pool of help desk applications available out of there, the more you research the more capable you will become to make the right decision.
4. at last you need to plan the availability and reliability of the help desk system , allocate the right resources for the software. if the requirements recommend such and such, do such and such, and then more. you want your help desk system to be available as much as possible and be reliable as well. now how you are going to build the credibility and trust from users that is longed in many IT help desks.
If you want to review and demo hundreds of help desk software visit the help desk software directory to learn and rate hundreds of open source, and free help desk software.